This Policy just applies for full-price shoes or Premium handbag within a month from receiving day. After this time or for another product, ALDO will support to repair product for a fee.

For more information, Please contact our Customer Service through: 

• Live chat

• Hotline: 0918331199 (from 9am-5pm, Monday – Friday)

ALDO Vietnam warrants that all products sold are in new, undamaged, and identical to the product description on the website. In case the product you receive is not as committed, you can exchange the product within 3 days from receiving. Exchange products must be unused and unworn and returned in their original condition and packaging to be eligible for exchange. Products that do not meet the above requirements will not be processed. Please record the video when you open the parcels, ALDO will only deal with it if you have provide video.

Terms apply: 

• Please check the parcels together with shipper.

• ALDO Vietnam accepts exchange for another product of equal or higher price of the unused products customers wish to exchange within 03 days from the date of purchase. 

• Cash back is not applicable for product return or exchange.

• Discounted products are not applicable for return policy. 

• Bags and accessories are not applicable for return policy. 

• Please provide detailed order number.

You can remove products from the cart in case the order has not been processed or you can follow order cancel guidelines :

+   Sign in your account on the ALDO Vietnam website

+   Click “My Orders”

+  Choose the cancel order and click “Confirmed” at “Order Status”*     (*Note: Only orders have a “Confirmed” situation that can be cancelled)

+   Click button "    x  CANCEL   " to cancel orders 

+   Choose “Reason for cancellation” and accept our order cancellation conditions,  and then click “Agree”. 

+   Your orders will be successful “Cancelled” and ALDO Vietnam will send the confirmation email via registered mail