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  • Get FREE SHIPPING on order over 1,500,000VND

What is the exchange policy?

ALDO Việt Nam đảm bảo rằng tất cả các sản phẩm bán ra đều trong tình trạng mới nguyên, không hư hỏng, và giống với mô tả sản phẩm trên trang website. Trong trường hợp sản phẩm quý khách nhận được sản phẩm không đúng như cam kết của chúng tôi, quý khách có 03 ngày kể từ ngày nhận hàng để đổi sản phẩm. Các mặt hàng phải còn nguyên vẹn chưa qua sử dụng và được trả lại trong tình trạng và bao bì ban đầu để đủ điều kiện đổi hàng. Các sản phẩm không đáp ứng đủ các yêu cầu trên sẽ không được xử lý.


Terms apply: 

  • ALDO Vietnam accepts exchange for another product of equal or higher price of the unused products customers wish to exchange within 03 days from the date of purchase. 

  • Cash back is not applicable for product return or exchange.

  • Discounted products are not applicable for return policy. 

  • Bags and accessories are not applicable for return policy. 

  • Please provide detailed order number.

If the exchanged item has a higher value than the original product, you will have to pay the difference. In case the exchanged item has a lower value than the original product, the remaining fee will not be refunded in any form. 


ALDO Vietnam reserves all rights and always makes the final decisions. If you want to support in your special case, please contact our Customer Service through Live Chat or contact directly via Hotline 0901 833 199 from  9:00 AM to 5:00 PM  , Monday to Friday.

How can I exchange the product?

If you want to exchange your products, please chat with our Customer Service or contact directly via Hotline 0901 833 199 to provide your order number. ALDO Vietnam will be supported to exchange your products from this step.


For online shopping orders, you can be supported to exchange products through an express delivery system. If the reason for the exchange is due to a product defect, ALDO Vietnam will support all total costs that you can change to other new products. If the reason for the exchange is that you want to change the product’s size, you will be entitled to one-way cost-sharing from your address to ALDO Vietnam, we will support shipping costs from ALDO Vietnam that ship new products to you.  

ALDO Vietnam is not responsible for lost or damaged product exchange cases. In cases of dispute, ALDO Vietnam will retain the right to make the final decision. 

How can I change or cancel my order?

You can remove products from the cart in case the order has not been processed or you can follow order cancel guidelines :

+   Sign in your account on the ALDO Vietnam website

+   Click “My Orders”

+  Choose the cancel order and click “Confirmed” at “Order Status”*     (*Note: Only orders have a “Confirmed” situation that can be cancelled)

+   Click button "    x  CANCEL   " to cancel orders 

+   Choose “Reason for cancellation” and accept our order cancellation conditions,  and then click “Agree”. 

+   Your orders will be successful “Cancelled” and ALDO Vietnam will send the confirmation email via registered mail   

Looking for more help?

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Need help? Live chat is the fastest way to get in touch with us. 

Working Hour: 9:00 AM - 5:00 PM, Monday to Friday.

 


Looking for more help?

Contact via Hotline 0901 833 199


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